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Service Connector

Urban Services YMCA
Full time
Competency level: 
Reports to: 
Salary range: 
$21.00 to $26.00 per hour

Careers with a Cause

The YMCA of San Francisco was named as one of the Bay Area's Best Places to Work by its employees as well as one of the Healthiest Employers.   Join our team and make a lasting impact every day in communities across San Francisco, San Mateo and Marin Counties.  Every day, our staff—of all ages and from diverse backgrounds and life experiences—are transforming lives through YMCA programs for youth development, healthy living, and social responsibility. 

About the Job

The Service Connector (SC) Program is responsible for supporting low income, SF residents ages 18 and up with short-term case management services, enhanced information and referrals, workshops and community events. The SC Program has 4 target areas employment, housing, financial literacy and continuing education. The SC Program is an antipoverty grant designed to approach clients with a holistic approach and leverage the expertise of our partners to provide wrap around services. Our approach is a strength-based approach, where we met our client’s where they are at and build on their strengths to help them achieve their economic and housing stability goals. Service Connectors are responsible for listening and understanding trends occurring in the community and bringing that information back to the team to find ways to address those needs.

Minimum Qualifications

  • Minimum 18 years old
  • High School Diploma or Equivalent
  • Must be available Monday – Friday. 2 late days required per week combination of either M, W, or TR (10:30-7pm).
  • Must be available for some evening and weekend events.
  • Employee must be able to travel to all program activity sites.
  • Experience working with at risk and underserved communities
  • Strong interpersonal and written and verbal communication skills
  • 2+ years case management experience in employment, housing, and/or working with vulnerable populations
  • Ability to organize and prioritize tasks on multi-project/multitask orientation
  • Effective conflict resolution skills
  • Proven ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual, and generational backgrounds
  • Proven ability to exercise discretion and independent judgment
  • Strong written and verbal communication skills
  • Proficient computer skills in Word, Excel, PowerPoint, Outlook, and data entry
  • Professional demeanor, pleasant personality, and a sense of humor
  • Current YMCA approved first aid certification*
  • Current YMCA approved CPR certification*

*Necessity and timing determined by branch

Preferred Qualifications

  • Bachelor's Degree in Social Service Field
  • Experience working in housing, workforce, education, or financial literacy area
  • 3-5 years of direct case management experience.
  • Bilingual: English/Spanish or English/Cantonese
  • Experience with Mandated Reporting.

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records


Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees