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Differential Response Liaison

Urban Services YMCA
Full time
Competency level: 
Reports to: 
FRC Director
Salary range: 
$24 to $25 per hour
Start date: 
Apr 10, 2024

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

About the Job

Under the supervision of the FRC Director, the Differential Response Liaison (DRL) is responsible for ensuring that Family Resource Center clients receive the highest quality services and are case managed throughout the FRC and in the community as needed.

This position is concerned with the delivery of services in the community.  To this end the DR Liaison must have the interpersonal skills to interact effectively with families identified as being at risk for abuse/neglect or out of home placement while imparting knowledge about community resources that may be of assistance to the families. 

Minimum Qualifications

  • Minimum 21 years old
  • AA degree or equivalent work experience 
  • 2+ years of experience in case management
  • Available regular work week and some weekends
  • Familiarity and experience with target populations.
  • Familiarity and experience working in or with HSA, DCYF, and community-based agencies.
  • Familiarity and experience with client interviewing, assessment, and service plan development.
  • Excellent organizational and communication skills with demonstrated follow through on tasks; multi-project/multi-task orientation.
  • Conflict resolution and problem-solving skills.
  • Proven ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual and generational backgrounds
  • Strong written and verbal communication skills to include public speaking 
  • Proficient with computers and Office 365
  • Ability to clearly document outcome and data per program protocols
  • Professional demeanor, pleasant personality, and a sense of humor.
  • Bilingual skills in English and Spanish
  • Must have access to reliable transportation

Preferred Qualifications

  • Bachelor’s Degree in a related field or equivalent
  • Trauma Informed, Conflict Resolution
  • Knowledge of the Western Addition community helpful





All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees