Membership FAQs

WHO CAN PARTICIPATE AT THE Y?

All people are welcome to participate in YMCA of San Francisco programs and use our facilities as members, regardless of race, ability, religion, gender, national origin, sexual orientation or income. Everyone belongs at the Y.

HOW CAN I JOIN THE Y?

You can join online or in person at our membership welcome desks (see locations). Join a home branch, and have access to all of the Y's in Marin, San Francisco and San Mateo. If you have any more questions, feel free to give us a call at 415-777-9622.

HOW DO I GET A RECEIPT?

- Log on to your account and click on ‘Payment History’ - Select the drop down list for the date range needed - Click the arrow next to each payment method to see the details of the fees - Click the printer icon to view a ‘Printer Friendly’ receipt option

DOES THE Y OFFER INCOME BASED PRICING?

Yes. Y memberships and programs are open to everyone, and cost should not be a barrier to accessing services through the Y. Sliding Scale Pricing is available based on income and household size- scholarship funds come from the generosity of our donors.All inquiries into financial assistance and supporting documentation is confidential. Download the application, here.

HOW DO I UPDATE MY PAYMENT METHODS?

To update your credit card number and expiration date, or your EFT account numbers: Click "log in" under the right hand corner gear menu on the main navigation (or click here) Under “Payment Methods” click the hyperlinked numbers for the credit card/EFT you wish to update Click the lock icon to update the number. Submit Select the red icon next to each billing method if you would like to completely remove the credit card or EFT from your record. Please note: you cannot delete a payment method that is currently being used for membership, scheduled program payments, or scheduled donation payments. To add a new credit card or EFT to your account: Click "log in" under the right hand corner gear menu on the main navigation (or click here) Under “Payment Methods” click “Add credit card” or “Add bank draft (EFT)” Enter the billing method information and submit

CAN I REGISTER ONLINE FOR PROGRAMS AND CLASSES?

Yes! Become a member of the Y to access and sign up for our youth, family, adult and senior programs. You can sign up for an annual program membership, by selecting a branch and choosing "program membership", here. Browse our program offerings, most of which offer online registration, here.

WHAT IS THE COMMUNITY PORTAL AND HOW DO I LOG IN AND USE IT?

Our Community Portal is an online platform where you can access your account information as well as all of our virtual content.

  • Access your membership profile
  • Register for community and youth programs
  • View billing information
  • Access virtual programming

Part 1: How to Access Your Community Portal Account. Enjoy this 6-minute step-by-step instructional video on how to login, reset your password or create an account on our Community Portal. 

Part 2: How to Use The Community Portal. Enjoy this 8-minute step-by-step instructional video of how to get the most use out of the Community Portal. Learn how to save your favorite classes for later access, place classes in your Outlook or Google calendar, and access recorded content are just some of the features you can use. 

Click here to log into the community portal.

WHAT DO I DO IF I FORGOT MY PASSWORD?

After navigating to the gear icon on the top right hand corner of your screen and clicking "log in", click “Forgot Password” and follow the prompts to re-set.

HOW CAN I CANCEL MY MEMBERSHIP?

Y members are not on a monthly contract and you can cancel for any reason. Simply provide in writing your request to terminate your membership, by the 25th of the previous month. For example, if you'd like to cancel your membership effective June 5th, email your request to terminate by May 25th. You may email the membership director of your home branch, or Member Services. You may also stop by the front desk of any branch and request to cancel in person.

DOES IT MATTER WHICH Y BRANCH I JOIN?

When you join the Y of SF, you have access to all of our fitness facilities as well as access to Y's in Northern California. You should join the branch you plan to visit most frequently, 50% of the time- your Home Branch. Your Home branch is the Y you’re registered as a member and regularly participate the majority of the time. If you are visiting another location more often than your home branch, we will assist you by transferring your membership to your new home branch. This may or may not change your membership fee.

HOW DO I ACCESS MY ACCOUNT ONLINE?

In the right-hand corner of your screen, just click Log In at the top-right of our website and you will have an option to login (you can also click here). From there you can access your profile. If you have logged into your account in the past, type in your email address and password. If you have never logged on before, follow the appropriate links at the bottom of the log-in page.

WHAT IS MINDBODY AND HOW DO I LOG IN AND REGISTER FOR CLASSES?

MindBody is our reservation system that allows you to view schedules and reserve spots on our website and through our mobile app. You can also use the app to scan in when you visit the Y. Make reservations and view schedules for:

  • Group Exercise classes
  • Lap Swimming
  • Workshops
  • Personal Training
  • and more!

Make a reservation starting 2 days in advance for all in-person activities at the Y. Current members registering for the first time, click 'My Account', then click 'Need New Password?'. For detailed instructions click here.