What health and safety protocols do I need to follow when I'm visiting the Y?
Do I need to show proof of vaccination?
Why can't I register for my class or pool?
What hours are you open?
What can my child do at the facility?
WHO CAN PARTICIPATE AT THE Y?
HOW CAN I JOIN THE Y?
HOW DO I GET A RECEIPT?
DOES THE Y OFFER INCOME BASED PRICING?
HOW DO I UPDATE MY PAYMENT METHODS?
HOW CAN I CANCEL MY MEMBERSHIP?
You will need to provide 30 days written notice to cancel or modify your membership for the following month. For additional assistance with your membership, please contact your home branch.
DOES IT MATTER WHICH Y BRANCH I JOIN?
When you join the Y of SF, you have access to all of our fitness facilities. You should join the branch you plan to visit most frequently, 50% of the time- your Home Branch. Your Home branch is the Y you’re registered as a member and regularly participate the majority of the time. If you are visiting another location more often than your home branch, we will assist you by transferring your membership to your new home branch. This may or may not change your membership fee.
CAN I REGISTER ONLINE FOR PROGRAMS AND CLASSES?
WHAT IS THE COMMUNITY PORTAL AND HOW DO I LOG IN AND USE IT?
Our Community Portal is an online platform where you can access your account information as well as all of our virtual content.
- Access your membership profile
- Register for community and youth programs
- View billing information
- Access virtual programming
Part 1: How to Access Your Community Portal Account. Enjoy this 6-minute step-by-step instructional video on how to login, reset your password or create an account on our Community Portal.
Part 2: How to Use The Community Portal. Enjoy this 8-minute step-by-step instructional video of how to get the most use out of the Community Portal. Learn how to save your favorite classes for later access, place classes in your Outlook or Google calendar, and access recorded content are just some of the features you can use.
Click here to log into the community portal.
WHAT DO I DO IF I FORGOT MY PASSWORD?
After navigating to the gear icon on the top right hand corner of your screen and clicking "log in", click “Forgot Password” and follow the prompts to re-set.
HOW DO I ACCESS MY ACCOUNT ONLINE?
In the right-hand corner of your screen, just click Log In at the top-right of our website and you will have an option to login (you can also click here). From there you can access your profile. If you have logged into your account in the past, type in your email address and password. If you have never logged on before, follow the appropriate links at the bottom of the log-in page.
WHAT IS MINDBODY AND HOW DO I LOG IN AND REGISTER FOR CLASSES?
- Group Exercise classes
- Lap Swimming
- Personal Training
- and more!
Make a reservation starting 2 days in advance for all in-person activities at the Y. Current members registering for the first time, click 'My Account', then click 'Need New Password?'. For detailed instructions click here.
What is YMCA360?
How to access YMCA360
- Step 1: Visit ymca360.org and click 'Login/Sign Up'
- Step 2: Enter your zip code
- Step 3: Select your branch location
- Step 3: Enter your email address associated with your Community Portal account to get a verification code
- 5: Retrieve your verification code from your email and enter it.