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Director of Business Resource Center

YSF Association Office
Full time
Competency level: 
Multi-Team or Branch Leader
Reports to: 
IT Executive
Salary range: 
$61,000 to $83,000

Careers with a Cause

The YMCA of San Francisco was named as one of the Bay Area's Best Places to Work by its employees as well as one of the Healthiest Employers.   Join our team and make a lasting impact every day in communities across San Francisco, San Mateo and Marin Counties.  Every day, our staff—of all ages and from diverse backgrounds and life experiences—are transforming lives through YMCA programs for youth development, healthy living, and social responsibility. When you work for the Y, you’ll be supported with training, mentoring and career development opportunities. Plus, we offer great benefits to help you grow stronger in spirit, mind and body, even as you’re helping others.

About the Job

Under the direction and supervision of the IT Executive, the Senior Director of Business Resource Center will coordinate centralized efforts to provide support for our 14 branches, as well as support within Operations, Development, Health Initiatives, Training and IT within the association office. This role will oversee both the Business Services Team and the Audit Team within the Business Resource Center. This position manages relationships with both staff and members, manages/improves/leads the various system trainings, and provides recommendations for operational efforts related to membership, operations, and business resource center in accordance with the purpose and policies of the Association.

This role will be responsible for data integrity, internal accounting controls, and compliance. This role will also be responsible for accounts receivables, processing credit card payments, entering YMCA programs in system, and various other BRC responsibilities. 

This position works in collaboration with the branch Executive Directors, Membership Directors, Program Directors and any other leadership to provide the necessary training, project management, and guidance in the above-named areas with regards to all accounts and any other business resource center functions assigned to this position.

Minimum Qualifications

  • Bachelor’s Degree in related field required.
  • Five or more years of related experience in service and/or office environment required.  The experience must include at least three years of the following:
    • Management experience reporting directly to senior management
    • Experience with a YMCA, social services non-profit or customer service industry
    • Managing a team consisting of 5 or more direct staff
    • Managing department budget of over $100k
  • Advanced knowledge of computers, operating systems and Microsoft Excel
  • Ability to lead others without direct supervision.
  • Excellent organizational, and communication skills.
  • Ability to work with people of diverse backgrounds.
  • Experience working in membership organization preferred
  • Compliance experience with PCI, HIPAA, and Medicare preferred.

Click Here to Apply

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. 

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees