Careers with a Cause
Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job -- we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.
In order to keep staff and participants as safe and healthy as possible, all staff will be required to be vaccinated (COVID-19) prior to beginning work.
About the Job
The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from first point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs and activities of the Y and provides service and information to members while creating a safe environment for all.
- Proof of COVID Vaccination is Required
- 18 + years old
- High school diploma or equivalent
- Must be available weekdays and weekends
- 6 months customer service experience
- Computer literacy and knowledge of Office 365
- Strong interpersonal and customer service/phone etiquette skills
- Current YMCA-approved CPR and First Aid certification
- Experience with Salesforce
- Bilingual skills in English and Cantonese, Mandarin, or Spanish
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.