Careers with a Cause
Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.
About the Job
Under the supervision of the Community Resource Center Director, CRC Case Managers are responsible for providing attentive and empathic case management services to our community members experiencing financial hardship or housing insecurity. Daily work duties include: listening to and providing care to clients, processing financial aid applications for housing assistance and utility bill payment assistance, data collection and entry, connecting unhoused clients to housing options, outreach tasks at local events, linkage to other community support services and resources to clients, as well as managing and running food pantry events. These services among others are all provided in person and over the phone at our office and potentially other locations where we interact with clients.
Many of our clients are experiencing very difficult hardships, especially those impacted by COVID-19, case managers must assist with a trauma-informed and client-centered approach. Having a passion for the helping and social services field is a critical component for this position. Because this organization is providing services during a uniquely difficult time for the community and the team, it is necessary to practice self-care and stress management.
Salary range: $24.00 to $26.00 per hour
Minimum Qualifications
- 21+ years old
- A bachelor’s degree or equivalent work experience
- At least 2 years of experience in providing direct services to low-income communities and/or people requiring emergency services
- Bilingual skills in English and Spanish
- Experience working with monolingual/bilingual Spanish speaking clients
- Excellent organizational skills and attention to detail
- Strong interpersonal and written/verbal communication skills
- Ability to work calmly in crisis situations and in an environment that can be loud and fast-paced
- Strong multi-cultural awareness and sensitivity to the stresses of individuals and families living with insecure housing, homelessness, and scarcity
- Ability to exemplify leadership skills with team that facilitate the growth of the program and its members
- Ability to prioritize, problem-solve and work in a fast-paced and busy environment
- Experience with de-escalation techniques
- Ability to work effectively in a team.
- Proficiency with Office 365 (Word & Excel), system databases
- Must have reliable transportation
Preferred Skills & Abilities
- Bachelor’s degree in social work, Psychology, Sociology, or related specialty
- Adobe Acrobat proficiency
FOR NEW APPLICATIONS:
FOR CURRENT STAFF AT THE Y OF SF:
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records