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Service Connector - Bayview Hunters Point

Bayview Hunters Point YMCA
Full time
Competency level: 
Team Leader
Reports to: 
Program Manager
Salary range: 
$22.10 to $26.00 per hour
Start date: 
Dec 06, 2023

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.


About the Job

The Bayview YMCA is one of the anchor service providers in Sunnydale, Huntersview and the Bayview Hunters Point communities. Our mission is to provide holistic and comprehensive programs that support health, wellness and self-efficacy in youth, families, and communities.

This position works off-site at our Huntersview office in Bayview and Sunnydale Housing Projects in Visitation Valley community of San Francisco.  The overall goal of the Service Connector is to engage and connect families to needed resources and services to promote family stability and functioning, self-sufficiency, and housing stability.  Proactive engagement skills are essential in assisting and connecting the residents to utilizing community resources to support family stability and promote self-sufficiency to sustain their housing. Flexibility is a must. This position also requires reliable transportation to get to and from meetings and trainings.

HOPE SF is a multi-sector initiative, unified by shared principles and goals to eradicate generational poverty. Through our public/private partnership, the initiative develops four of the most socially isolated public housing communities in the City of San Francisco into vibrant mixed-income communities with minimal displacement. Their Big Result: Families are housed in safe, inclusive communities, healthy and economically mobile, with children and youth who succeed in school.

Salary: $22.10 to $26.00 per hour


Minimum Qualifications

  • Minimum 18 years old
  • High School Diploma or Equivalent
  • Must be available M-F 9am-5pm and evenings and weekends on occasion
  • Must have reliable transportation to be able to travel to all program activity sites
  • Experience working with underserved, high-risk and underserved populations
  • Knowledgeable and comfortable using social media
  • Ability to collect, manage and compile data for reporting purposes
  • Proficient computer skills in Word, Excel, PowerPoint, Outlook, and data entry
  • Excellent interpersonal, written and verbal communication skills, including the ability to write clear and concise reports, recommendations, and correspondence
  • This position is heavily weighed on the human relations It is necessary to be skilled at cultivating meaningful relationships with the general public, branch and community members.
  • Commitment to the goals and guiding principles of the HOPE SF initiative and an understanding of the needs of low-to moderate-income residents as it relates to housing and workforce outcomes
  • Current YMCA approved first aid and CPR certification*
    • *Necessity and timing determined by branch


Preferred Qualifications

  • AA in social work, Public Policy, Psychology, Public Health, Health Education and or related
  • Experience with Housing stabilization, case management and program reporting.
  • Bilingual: Spanish, Cantonese or Mandarin
  • Knowledge of Trauma Informed practices







All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees