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Membership Associate

Bayview Hunters Point YMCA
Embarcadero YMCA
Marin YMCA
Peninsula Family YMCA
Presidio Community YMCA
Richmond District YMCA
Stonestown Family YMCA
On call
Part time
Competency level: 
Reports to: 
Membership Director
Salary range: 
$18.50 to $22.00 per hour
Start date: 
Jun 30, 2023

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job -- we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

About the Job

The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from fist point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs and activities of the Y and provides service and information to members while creating a safe environment for all. 

Salary range: $18.50 to $22.00 per hour

Minimum Qualifications

  • Minimum 18 years of age
  • High school diploma or equivalent 
  • Must be available weekdays and weekends - mornings, afternoons, or evenings
  • 6 months customer service experience 
  • Computer literacy and knowledge of Office 365 
  • Strong interpersonal and customer service/phone etiquette skills 
  • Current YMCA-approved CPR and First Aid certification 

Preferred Qualifications

  • Experience with Salesforce 
  • Bilingual skills in Spanish, Cantonese, and/or Mandarin







All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees