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Enhanced Visitation/Family Advocate

Urban Services YMCA
Full time
Competency level: 
Salary range: 
$23.00 to $26.00 per hour

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

About the Job

Under the supervision of the FRC Director, the Enhanced Visitation/Family Advocate (FA) is responsible for supporting the ongoing development and implementation of the Family Resource Center (FRC).  The FA conducts intake and screening, provides appropriate information, and provides appropriate materials or referrals. The FA serves as a bridge between families and local service providers offering targeted family support programming. The FA assists clients to access resources through City agencies, local business, cooperative and collaborative Community Based Organizations.  The FA will supervise visits with a minimum of 1 family per week (up to 6 hours), who are referred for Enhanced Visitation services through HSA. The FA will outreach at resource fairs, and develops, organizes, and facilitates parent education classes and workshops. The FA will develop close working relationships with local organizations and will maintain a database of local resources. The FA works as a team member with the other FRC staff to ensure a holistic approach to the family needs.  Much time and energy is spent in case management approaches.

This position is concerned with the delivery of services in the community.  To this end the FA must have the interpersonal skills to interact effectively with families identified as being at risk for abuse/neglect or out of home placement as well as other community resources that may be of assistance to the families.  Case Management skills, oral communication skills with families and youth, and the ability to clearly document outcome and data per program protocols are all necessary.  The FA adheres to all confidentiality procedures.

Minimum Qualifications

  • Associate’s degree or equivalent
  • At least 1 year experience working with families and youth in one on one and group settings.
  • Familiarity and experience in client interviewing, assessment, and service plan development.
  • Familiarity and experience working in community-based agencies
  • Excellent organizational skills and demonstrated follow through on tasks: multi project/multi task orientation.
  • Must be able to work 8:30 am to 5 pm or 10:30 am to 7 pm Monday-Friday and some weekends as needed.
  • Conflict resolution skills.
  • Proven ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual, and generational backgrounds.
  • Strong written and verbal communication skills.
  • Professional demeanor, pleasant personality, and a sense of humor.

Preferred Qualifications

  • A Bachelor’s degree in social work, counseling, psychology or related field or equivalent
  • Fluency in Spanish/English or Cantonese/English





All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees