Careers with a Cause
Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.
About the Job
The Administrative Assistant is responsible for creating and nurturing a seamless and meaningful YMCA client experience from first point of contact with the Y to daily engagement. The Administrative Assistant will demonstrate the Y’s core values of Truth & Courage, Dependability & Creativity, Dignity & Empathy, Authenticity & Accessibility and implements the Y’s Principles of welcome, connect, support, and invite during all interactions and is expected to maintain general knowledge of the facility, programs, services, and activities of the Y and provide service and information to clients while creating a safe environment for all. They open and close the building, manage the reception area and parking passes, monitor cameras, handle incoming calls, receive packages/mail, provide general administrative support, and more as needed to ensure smooth facility operation.
The Administrative Assistant is responsible for ensuring that clients receive the highest quality services and are appropriately connected to information, programming and receive referrals as appropriate. This position is concerned with the delivery of services in the community. To this end the Administrative Assistant must have the interpersonal skills to interact effectively with families identified as being at risk for abuse/neglect or out of home placement while imparting knowledge about facility resources that may be of assistance to the families. Effective oral and written communication skills with seniors, families and youth, and
Salary range: $22.00 to $25.00 per hour
Minimum Qualifications
- 18 + years old
- High school diploma or equivalent
- Must be available weekdays, evenings, and weekends
- 6 months customer service experience
- Computer literacy and knowledge of Office 365
- Ability to clearly document outcome and data per program protocols
- Strong interpersonal and customer service/phone etiquette skills
- Current YMCA-approved CPR and First Aid certification
Preferred Qualifications
- Experience with Salesforce
- Bilingual skills in Spanish, Cantonese, and/or Mandarin
- Knowledge of the Western Addition Community
- Familiar with the client interviewing, assessment and service plan development
FOR NEW APPLICANTS:
FOR CURRENT STAFF AT THE Y OF SF:
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records