Case Manager – Tailor Made Violence Interrupter (Urban Y)

Careers by Empowering Futures, Building Communities 

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues. 

Our Organizational Culture  

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. 

Position Summary 

The Tailor Made Violence Interrupter (VI) is a key position within the Urban Services YMCA program that supports youth as they transition into healthy adulthood. The role provides case management, mentorship, enrichment activities, referrals, and additional social services to youth and their families in San Francisco. 

The Violence Interrupter monitors students’ academic progress, attendance, and case plan goals, and advocates for needed services and resources. The position also connects students to community and city/county programs while maintaining detailed records of case notes, services delivered, and progress toward goals. The Violence Interrupter works with SFUSD middle and high school students before, during, and after school, supporting youth throughout the district. 

 
Job Responsibilities 

Case Management & Client Support 

• Manage a caseload of 20–25 participants, providing one-on-one and group sessions as needed.  

• Conduct intakes, assessments, and case planning for youth ages 11–18, following YMCA program standards and safety protocols.  

• Support participants in setting short- and long-term goals and connect them to additional services.  

• Maintain accurate case files, including demographic, academic, attendance information, and case notes.  

• Track participant data and program statistics.  

• Provide youth and families with information and referrals to community resources. 

Community Engagement & Outreach 

• Encourage community involvement, civic engagement, and family participation in youth programs.  

• Conduct outreach and attend community meetings to increase awareness of YMCA services.  

• Build and sustain partnerships with YMCA collaborators, local businesses, employment agencies, and community organizations. 

Program Development & Support 

• Lead or facilitate information and support groups as needed. 

Professional Development & Meetings 

• Participate in required staff meetings, trainings, and case conferences to support ongoing growth and program quality. 

Qualifications 

• Must be at least 21 years of age. 

• AA degree or equivalent professional and community experience. 

• Availability Monday–Friday, 8 a.m.–5 p.m.  

• Two or more years of experience in social work, youth development, psychology, sociology, or related fields.  

• Knowledge of case management best practices.  

• Familiarity with SFUSD and San Francisco communities.  

• Ability to multitask, work independently, and meet program outcomes and deadlines.  

• Demonstrated ability to work effectively with diverse populations, including youth with varied cultural, socioeconomic, and personal backgrounds.  

• Ability to implement youth development practices and assess programs for alignment with organizational goals.  

• Proficiency with computers, including Windows, Word, Excel, databases, internet tools, and social media.  

• Strong written, verbal, and interpersonal communication skills, including conflict mediation. Must maintain a professional, positive, and approachable demeanor. 

Preferred Qualifications 

• Bachelor’s degree or equivalent professional and community experience. 

• 3-5 years of experience in social work, case management, youth development, or trauma-informed practices. 

Work Environment & Physical Demands 

The work environment is primarily based in schools and community settings, with a mix of office and fieldwork. The position requires frequent interaction with youth, families, and community members, and the ability to work in diverse, sometimes challenging environments. The role may involve occasional standing, walking, and lifting up to 25 pounds. Flexibility is required to adapt to various settings and situations, with occasional evening or weekend hours depending on program needs. 

Disclaimers 

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. 

• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. 

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. 

• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. 

Salary Description 

The hourly wage for Case Manager – Tailor Made Violence Interrupter position ranges from $27.00 to $29.00, based on industry benchmarking, organizational compensation structures, and alignment with grant fund approvals. Final compensation will be determined by factors such as experience, qualifications, and available funding for the position. 

#4370