Who We Are

Our Family Resource Center programs serve families residing in the Oceanview, Merced Heights, Ingleside (OMI), Potrero Hill and Western Addition neighborhoods. We also serve all San Francisco families through specialized programming offered through San Francisco Human Services Agency. Families are served in our offices as well as in various community locations and their homes to ensure convenient access to services.



“At the family resource centers, we offer emergency services to reduce hunger and stress but alsowe build community to work together for a better future.”

Betty Canton-Self, Director Family Resource Centers


What We Offer

Our comprehensive services are geared to be responsive and flexible enough to address each family’s unique needs. We work collaboratively with families to create service plans that empower and support families to strengthen social, emotional and physical well-being.

  • Family Advocacy
  • Basic Needs Assistance
  • Individual, Couples and Family Counseling
  • Parenting Classes and Workshops
  • Job Readiness Assistance
  • Parent Leadership Development
  • Youth Groups
  • Parent & Child Groups and Activities
  • Case Management Services
  • Community Events
  • Drop-In Services: Emergency Food, Computers & Copier
  • Information & Referral: Housing Needs, Educational Resources & Legal Resources
  • Support Groups: Mothers, Fathers, and Grandparents
  • Weekly Food Distribution on Tuesdays:
    The Potrero Hill Family Resource Center weekly pantry is located at 751 Missouri St.
    The OMI Family Resource Center weekly pantry is located at 50 Broad St.
    These programs serving the community are funded by the City of San Francisco’s Department of Disability and Aging Services


SafeStart's mission is to reduce the impact and incidence of childhood and family violence exposure.

  • Case Management
  • Shelter and Food Assistance
  • Understanding Court and Police Cases
  • Safety Planning for Families and Children
  • Support Groups
  • Finding Counseling and Therapy for Children
  • Assisting families with a child under the age of 6 years old

All services are free, confidential, and offered in English and Spanish.

Contact: Hellen Rios at hrios@ymcasf.org and Alicia Ruano at axruano@ymcasf.org

Safestart Informational Flyer: English Flyer | Spanish Flyer



Brandon Wiley

Brandon has been working in social services for the last 8 years, he is passionate about bringing services and serving the residents in under served communities. Brandon continues to strive to provide those essential resources that children and families need to succeed.

Betty Canton-Self

Is an educator working at Urban Services to promote academic success for low income communities. She obtained a Master of Arts in Education and Master of Theological studies in Berkeley and attended the John F. Kennedy School of Government to study leadership for changing world.

Rachelle Butler

I’m passionate about helping underserved communities get access to resources. A long time educator, now working to make sure all families have access to basic necessities needed to succeed.