The Member Engagement Volunteer Leader is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members by demonstrating our core values of caring, honesty, respect and responsibility. Individuals selected for this position welcome, educate and invite potential members to join our organization and deliver outstanding service to members and guests. It is our mission to change lives and the first step in this is to help potential members make that decision. All staff hired into this position are evaluated within 90 days for productivity and effectiveness.
The safety of our members and guests is extremely important. This position requires you to work directly with members upon check-in and assist with questions that they may have. This volunteer needs to have a presence at the front desk, be able to professionally speak to members and guests, stop individuals that are trying to bypass check-in, etc.
Related Experience: Sales, Marketing, Customer Service
Specialized Skills: Computer
Language Skills: Bi-Lingual
Licenses & Certifications CPR/First Aid
Outstanding interpersonal and verbal communications a must in order to drive association and branch objectives of improving acquisition and retention of members. The ability to learn in a fast-paced environment. Ability to work in a team setting with both staff and volunteers, and the vision to see new opportunities and respond to them. Experience with computers, including personal computer applications such as database and word processing. Applies creative problem-solving to ensure member satisfaction and retention. Ability to respond to safety and emergency situations.