Service Connector – HOPE SF

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

Reporting to the Associate Director of Transitional Services (ADTS), the Service Connector (SC) supports the Service Connector Program (SCP) at Potrero Hill through intake, outreach, referrals, and economic empowerment services. The role connects families with government agencies, community-based organizations, and property management; designs and facilitates community-responsive workshops; and collaborates with YMCA staff to provide a holistic, person-centered approach.

Key responsibilities include case management, accurate data collection and reporting in SCP systems, following program curriculum, coordinating incentives, conducting follow-ups, and participating in core events. Success in this role requires strong relationship-building skills and clear, respectful communication with families and youth, while maintaining confidentiality. Service Connectors are mandated reporters and must complete required training within 90 days of hire.

Job Responsibilities

• Program Delivery & Family Support

• Conduct family assessments and implement Family Service Plans using appropriate and supportive methods.
• Plan, coordinate, and facilitate SCP workshops and events.
• Build and sustain relationships within the YMCA and with community organizations to strengthen available supports.
• Monitor program goals and outcomes (e.g., participant families reporting improved well-being; participants reporting positive, caring staff relationships).
• Administration & Compliance
• Complete and submit required documentation accurately and on time, as directed by the Site Manager and Associate Director.
• Collect, enter, and report data according to program protocols.
• Complete mandatory ADP LMS safety training and Y-USA e-Learning prior to first shift.
• Adhere to YMCA policies on safety, supervision, mandated reporting, and risk management.
• Community & Relationship Building
• Communicate respectfully and effectively with staff, participants, families, and volunteers.
• Participate in YMCA core events, community engagement, and outreach activities.
• Professional Development & Leadership
• Attend staff meetings and trainings as required.
• Demonstrate YMCA values of caring, respect, honesty, and responsibility in all interactions.
• Develop and grow competencies in Cause-Driven Leadership:
  • Advancing Our Mission & Cause
  • Building Relationships
  • Leading Operations
  • Developing & Inspiring Others
• Support staff, volunteers, members, and families in achieving their potential.

Qualifications

• High school diploma or equivalent.
• At least 1 year of case management experience with adults or families in individual and/or group settings.
• Experience in interviewing, assessment, service planning, and working with community-based organizations.
• Strong organizational, communication, and conflict resolution skills.
• Ability to manage multiple tasks and follow through on commitments.
• Availability to work on site at Potrero Hill (Mon–Fri, 8:30 am–5 pm or 10:30 am–7 pm, with some weekends as needed).
• Ability to work respectfully and effectively with individuals and families from diverse backgrounds.
• Professional, collaborative, and approachable demeanor.

Preferred Qualifications

• Associate degree or equivalent experience.
• Bilingual fluency in English and Spanish, or English and Cantonese (additional language skills are a plus).

Work Environment & Physical Demands

• Ability to perform the essential functions of the job, with or without reasonable accommodation.
• All employees working with the YMCA have a supervisory and safety responsibility when interacting with minors. Employment requires completion of a fingerprint background check, submitted to the Association Office Human Resources department before the first day of work.
• Staff working on school campuses may be required to complete additional health and safety trainings

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Service Connector position offers a compensation of $25.00/hr. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

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