Program Support& Family Engagement Coordinator

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Family Engagement & Program Support Coordinator serves as a key representative for Early Childhood Education (ECE) programs. This role combines classroom support (approximately 25–30% daily), enrollment and family recruitment, and community engagement across multiple sites. The coordinator supports teachers, assists with staff coverage, plans family and community events, and builds strong relationships with families to ensure high-quality care.

Job Responsibilities

Classroom & Program Support

• Provide classroom assistance and cover staff breaks daily.
• Support classroom activities to maintain safe, engaging, and developmentally appropriate learning environments.

Enrollment, Recruitment & Outreach

• Develop and implement strategies to increase enrollment and maintain waitlists.
• Represent the YMCA at community events, fairs, and meetings in a professional manner.
• Collaborate with leadership to plan recruitment campaigns and monitor enrollment metrics.

Family Engagement & Community Building

• Organize and lead family engagement events, workshops, and celebrations.
• Facilitate Parent Advisory Committees and volunteer initiatives.
• Act as a liaison between families and programs, ensuring clear communication and positive relationships.

Administrative Support

• Assist with administrative tasks related to enrollment, engagement, hiring, and program initiatives.
• Prepare materials, communications, and promotional content.
• Maintain accurate records of events and family participation.
• Perform other duties as assigned to support program operations.

Qualifications

• Minimum 2 years of experience in ECE programs, including classroom support and program coordination.
• Associate or bachelor’s degree in early childhood education, Youth Development, Social Work, or related field.
• Strong organizational, interpersonal, and communication skills.
• Ability to work independently and collaboratively.
• Proficiency in event planning, program coordination, and volunteer management.
• Commitment to fostering inclusive and welcoming environments for families.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications:

• Experience planning community events and family engagement initiatives.
• Knowledge of local communities, schools, and family resources in the San Francisco Bay Area.
• Strong problem-solving skills and attention to detail.

Work Environment & Physical Demands

• Occasional travel to multiple YMCA ECE sites and community locations for events and recruitment.
• Evening and weekend work may be required for special events.
• Collaborative, team-oriented environment with regular communication and adherence to organizational policies.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Program Support& Family Engagement Coordinator position rate is $37.00 to $38.00 based on salary benchmarking for similar roles and is aligned with budget approvals and requirements for the position.