Membership Associate – Presidio Y

Position Summary 

The Membership Associate is responsible for fostering an inclusive, welcoming, and meaningful YMCA member experience from the initial point of contact through daily interactions with current members. This role reflects the Y’s core values of caring, honesty, respect, and responsibility while implementing the Member Engagement Principles: welcoming, connecting, supporting, and inviting during all member and guest interactions. 

The Membership Associates assist YMCA members in accessing available resources, either virtually or in person at the branch. They are expected to maintain a comprehensive understanding of the facility, programs, and activities, ensuring they provide accurate information and responsive service. This role actively contributes to creating a safe, inclusive, and supportive environment for all members, guests, and staff, valuing and respecting diverse backgrounds and experiences. 

Qualifications 

• High school diploma or equivalent 
• Availability to work early mornings, evenings, and/or weekends 
• At least 6 months of customer service experience or equivalent 
• Knowledge of health, nutrition, and/or fitness principles  

Preferred Qualifications 

• Bilingual skills in Spanish, Cantonese, and/or Mandarin