Community Services Program Assistant

Careers by Empowering Futures, Building Communities  

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues. 

Our Organizational Culture  

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. 

Position Summary 

Under the leadership of the Community Services Coordinator, the YMCA Community Services Assistant will assist with our branch’s Immigrant Support Center which is funded through Mayor’s Office of Housing and Community Development.  

This position will also be supporting resident services and programming at Broadway Cove. Duties include planning and implementing recreational activities, checking in regularly with participants, providing and connecting resources and services, supporting community program events, supervision of participants, collecting participant feedback, and providing administrative support. The goal of the program is to engage, collaborate, and provide resources for families living in Chinatown SROs and the surrounding community.  

Job Responsibilities 

Program Engagement & Participant Support 

• Develop and maintain positive relationships with program participants. 

• Supervise and actively engage with youth during program activities. 

• Provide resources, referrals, and ongoing support to families. 

• Respond promptly and courteously to participant concerns or inquiries. 

Program Planning & Implementation 

• Plan and implement weekly youth enrichment activities and family-focused social events. 

• Assist in the planning and facilitation of monthly workshops. 

• Assist with the coordination and execution of community program events. 

Volunteer & Community Involvement 

• Assist with volunteer recruitment, training, and management. 

Administrative & Reporting Duties 

• Support program administrative tasks, including data collection, reporting, and grant-related documentation. 

Qualifications 

• High School Diploma or equivalent required. 

• Bilingual: Must be able to read, write, and speak Chinese (Mandarin or Cantonese). 

• Strong interpersonal, communication, and customer service skills. 

• Self-motivated, proactive, reliable, and highly organized. 

• Ability to work effectively onsite and offsite as needed. 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). 

Work Environment & Physical Demands 

• Ability to work in diverse settings, including community spaces and program sites. 

• Occasional lifting of up to 25 lbs. for program/event materials. 

• Ability to stand, sit, and engage with participants for extended periods. 

Disclaimers 

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. 

• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. 

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. 

• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. 

Salary Description 

The hourly rate for this position is $23.00 – $24.00 per hour, based on experience, qualifications, and alignment with salary benchmarks for similar roles. Compensation is in accordance with grant funding approval and program budget requirements.               

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