Aquatics Operations Coordinator – Stonestown Y

Req. 4360

Careers by Empowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and
communities. As a global movement and the nation’s leading nonprofit organization
dedicated to strengthening communities through youth development, healthy living, and
social responsibility, the YMCA of Greater San Francisco offers more than just a job—we
offer a career with a future and the opportunity to make a lasting difference in your
community. At the Y, you can uncover your passion and build a lifelong career addressing
some of the nation’s most pressing social issues.

Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim
to building strong communities where you can Be, Belong and Become. With Truth &
Courage, we strive to understand and act on individual and societal truths. We ensure a
safe and inclusive environment with Authenticity & Accessibility, allowing everyone to
participate according to their needs. Our approach is Dependable & Creative, as we
respond to community needs through strong partnerships. We embody Dignity &
Empathy, treating everyone with respect and compassion, and recognizing the inherent
dignity in all individuals.

Position Summary
Under the supervision of the Aquatics Director, the Aquatics Operations Coordinator is
responsible for managing the safety, programming, member retention, and customer
satisfaction within the Aquatics Department. This role includes assisting the Aquatics
Director in supervising Lifeguards, Lead Lifeguards, and Lifeguard Instructors, overseeing
facility operations, and coordinating pool schedules for programs and activities.
The Aquatics Operations Coordinator is also responsible for maintaining accurate
timekeeping records for aquatics staff and ensuring all required training and certifications
are current. Additionally, the coordinator ensures that operations comply with the
organization’s policies and safety standards. This role involves supporting the Aquatics
Director in developing and enhancing the branch’s aquatics programs and staff. The position
requires a minimum of 20 hours of direct service, which may include lifeguarding, lifeguard
instruction, swim instruction, or deck supervision.

Job Responsibilities
Staff Recruitment and Management

• Recruiting, hiring, training, scheduling, and managing lifeguards and lead lifeguards
• Reviewing staff performance and developing strategies to motivate and guide teams
  toward goals
• Providing regular coaching and feedback to support staff development
• Tracking and overseeing lifeguard certifications and scheduling additional training

Safety and Compliance

• Maintaining up-to-date staff certifications and enforcing safety standards for
  lifeguards
• Educating staff on and enforcing Aquatics Safety Policies and Procedures
• Monitoring and maintaining emergency equipment to ensure proper working
  conditions
• Overseeing audits (daily, weekly, monthly) for equipment checks, capacity counts,
  drills, and compliance

Scheduling and Operational Flexibility

• Creating and managing schedules for part-time, full-time, and seasonal lifeguards
• Adjusting lifeguard schedules to meet pool capacity needs while adhering to work-hour policies
• Ensuring coverage for lifeguarding or swim instruction as needed in coordination with
  the Aquatics Director

Training and Development

• Leading at least six lifeguarding and oxygen administration training sessions annually
• Planning and organizing safety training courses, including instruction and registration
• Leading monthly in-service training sessions for lifeguard staff
• Assisting with private and group swim lessons as needed

Program Promotion and Customer Service

• Delivering and promoting high-quality programming to members
• Providing excellent service by addressing member concerns and escalating issues
  when necessary
• Supporting volunteer recruitment for the Annual Giving Campaign
• Assisting in organizing events like Safety Around Water week and summer splash
  camps

Financial and Operational Oversight

• Approving and ensuring the accuracy of bi-monthly timecards for Aquatics staff
• Collaborating with leadership to maintain standards in safety, financial goals, and
  staff satisfaction
• Ensuring smooth facility operations in the absence of Aquatics Directors

Leadership and Team Collaboration

• Collaborating with leadership to maintain safety/policy standards and achieve
  financial goals
• Providing leadership during high-pressure situations and ensuring the safety of all
  facility users
• Leading by example in maintaining composure and delivering excellent customer
  service

Operational Flexibility and Coverage

• Providing coverage for lifeguarding or swim instructing as needed
• Ensuring availability during mornings, evenings, and weekends based on program or
  facility needs.

Qualifications
Certain required qualifications may be obtained within 90 days of hire, depending on the
position’s needs and organizational requirements.

• High school diploma or equivalent
• 1+ year of experience as a swim instructor and/or lifeguard1+ year of experience
  supervising and leading teams.
• American Red Cross (ARC) Lifeguard certification
• American Red Cross Lifeguard Instructor (LGI) Certification
• American Red Cross CPR for the Professional Rescuer (CPRO) [best practice is to
  renew annually]
• American Red Cross First Aid certification
• American Red Cross Emergency Oxygen Administration certification
• YMCA Lifeguard Supervisor certification
• Availability to work mornings, afternoons, evenings, and weekends.
• Must be available to work 40 hours per week including:
  ο 20 hours of frontline duties and 20 hours of administrative work.
  ο Position does not exceed 40 hours per week.
• Basic proficiency with computer applications, including Microsoft Outlook, Word,
  Excel, and Google Drive.

Preferred Qualifications

• 2+ years of supervising and leading teams
• Strong background in aquatics and leadership
• Bilingual in Spanish, Cantonese, Mandarin, or other languages.

Work Environment & Physical Demands
The Aquatics Coordinator works primarily indoors within the pool area, with occasional
outdoor responsibilities depending on program needs. The role involves spending
considerable time near or in the water and may require exposure to varying temperatures
and humidity levels associated with aquatic environments. The coordinator is expected to
manage administrative tasks such as scheduling shifts, maintaining accurate program
records, and coordinating staffing needs, all while maintaining excellent customer service in
a fast-paced setting. Flexibility is required, as the schedule may include evenings,
weekends, and occasional outdoor activities.
The physical demands of this role include standing, walking, and moving around the pool
area and office for extended periods, lift up to 50 lbs., assisting with setting up or moving
equipment, and demonstrating swimming techniques. The coordinator must possess quick
reflexes and the ability to respond effectively to emergencies in and around the water.
Additionally, the coordinator must maintain focus in a fast-paced environment while
providing excellent customer service.

Disclaimers

• Must successfully complete a background screening, including criminal and
  employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable
  accommodation. The YMCA of Greater San Francisco promotes an equal employment
  opportunity workplace, which includes reasonable accommodation for otherwise
  qualified disabled applicants and employees. Please contact your manager if you
  have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform
  other duties as assigned by management. Job descriptions and duties may be
  modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the
  San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider
  qualified applicants with arrest and conviction records for employment.

Salary Description
The Aquatics Operations Coordinator position offers a compensation range of $28.00 –
$33.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned
with grant fund approvals and requirements for the position.