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Peer Partner Case Manager - Urban Services YMCA

Urban Services YMCA
Full time
Competency level: 
Reports to: 
Peer Partner Director
Salary range: 
$24.00 to $30.00 per hour
Start date: 
Jul 28, 2023

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

About the Job

The Urban Services YMCA is seeking a Peer Partner Case Manager.

Under the supervision of the Peer Partner Director, the Peer Partner Case Manager is responsible for supporting the ongoing development and implementation of the Peer Partner Program. The Peer Partner Case Manager conducts intake and screening, provides appropriate information, and provides appropriate materials or referrals. The Case Manager serves as a bridge between families, Child Protective Services and local services providers offering targeted family support programming. The Case Manager assists clients to access resources through City agencies, local business, cooperative and collaborative CBO’s. The Case Manager will outreach at resource fairs, and develops, organizes, and facilitate parent education classes and workshops. The Case Manager will develop close working relationships with local organizations and will maintain a database of local resources. The Case Manager works as a team member with the other Peer Partner staff to ensure a holistic approach to the family needs.  Much time and energy is spent in case management approaches. 

This position is concerned with the delivery of services in the community.  To this end the Case Manager must have the interpersonal skills to interact effectively with families identified as being at risk for abuse/neglect or out of home placement as well as other community resources that may be of assistance to the families.  Case Management skills, oral communication skills with families and youth, and the ability to clearly document outcome and data per program protocols are all necessary. The Case Manager adheres to all confidentiality procedures. 

Salary range: $24.00 to $30.00 per hour

Minimum Qualifications

  • 21 Years old
  • This position requires a minimum of 1 year of experience working with the target population or a Bachelor's degree in counseling, social work, or psychology.
  • The incumbent must possess a variety of skills for development of case and treatment plans, and the ability to effectively case manage clients through a variety of human service.
  • Must have experience with the child welfare system or juvenile probation department
  • Must be available Monday – Friday. Ability to work occasional weekends and evenings required.
  • Excellent organizational skills, time management, and ability to multitask and manage multiple projects.
  • Strong leadership skills, program development experience, and an understanding of enhancing community engagement.
  • Conflict resolution skills.
  • Proven ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual, and generational backgrounds.
  • Proven ability to exercise discretion and independent judgment.
  • Strong written and verbal communication skills.
  • Reflect a professional demeanor, pleasant personality, and a sense of humor.
  • Experience complying with confidentiality policies and procedures and mandated reporting laws.
  • Ability to remain HIPAA (Health Insurance Portability and Accountability Act) compliant.

Preferred Qualifications

  • Bachelor’s degree in counseling, social work, or psychology.
  • Fluency in English, Cantonese, Spanish, or Samoan







All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees