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Marin YMCA - Membership Manager On Duty

Marin YMCA
Full time
Competency level: 
Team Leader
Reports to: 
Membership Director
Salary range: 
$20.40 TO $24 PER HOUR

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job -- we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

In order to keep staff and participants as safe and healthy as possible, all staff will be required to be vaccinated (COVID-19) prior to beginning work.

About the Job

The Manager On Duty will act as lead staff for facility and department during shift hours and when the department supervisors are not in the facility. The Manager On Duty should have outstanding interpersonal and verbal communications in order to drive association and branch objectives of improving acquisition and retention of members, the ability to learn in a fast-paced environment, the ability to work in a team setting with both staff and volunteers, and the vision to see new opportunities and respond to them. They should have experience with computers, including personal computer applications such as databases and word processing, have the ability to apply creative problem-solving to ensure member satisfaction and retention, and have the ability to respond to safety and emergency situations.

The Manager On Duty is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members by demonstrating our core values of caring, honesty, respect and responsibility. Individuals selected for this position welcome, educate and invite potential members to join our organization and deliver outstanding service to members and guests. It is our mission to change lives and the first step in this is to help potential members make that decision. All staff hired into this position will be evaluated within 90 days for productivity and effectiveness.

Minimum Qualifications

  • Proof of COVID Vaccination is Required
  • Minimum 21+ years of age
  • High school diploma or equivalent
  • Must have availability for opening or closing shifts, and 1 weekend day
  • Minimum 1 year of previous customer service experience
  • Proficiency in Microsoft Office Suite
  • Current YMCA-approved CPR and First Aid certification, or acquire within 90 days of hire

Preferred Qualifications

  • Bachelor’s degree or equivalent
  • 2 years of customer service experience
  • Language skills in Spanish
  • Experience with CRM Software

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.


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Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees