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Marin YMCA - Director of Membership

Marin YMCA
Full time
Competency level: 
Team Leader
Reports to: 
Associate Executive Director
Salary range: 
$65,000 to $75,000

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

About the Job

Under the direction of the Executive Director, the Director of Membership is responsible for driving, leading and managing a seamless and meaningful YMCA experience, from a person’s first point of contact with the Y to the daily engagement of current members. The Membership Director must exude professionalism and confidence in knowledge of YMCA programming, implementing the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. This position requires a deep knowledge of sales, customer service, process creation and data analysis while being able to continually develop and motivate staff.  This position will focus on the member experience by managing strategies in marketing/communication and facility cleanliness/maintenance by which we attract and retain members, positioning the YMCA for continued growth. 

The Membership Director should have strong knowledge of fiscal management skills, business operations, sales and data analytics. This person must be able to increase member units, as well as, increase retention, engagement, and appreciation of current members. This position will also provide strategic leadership and support to the Marin YMCA for all branch marketing and communications including: promotions, internal and external communications, web and social media presence. They will directly supervise all Member Engagement staff. Supervision responsibilities will include hire and train new staff, as well as, provide on-going coaching and training for all Membership staff.

Minimum Qualifications

  • Minimum  21 years of age
  • Bachelor's degree
  • Must be available Monday – Friday as well as early mornings, nights and weekends as needed
  • 2 years in a supervisory role
  • Proficient in Word and Excel
  • Previous experience working with diverse populations and community development
  • Certifications in CPR / 1st Aid,  Introduction to the Y’s Cause and Culture, Healthy Living at the  Y, Foundations of Listen First, Cause Driven Tour Workshop, Child Abuse Prevention, Coachable Me within 6p days of hire,

Preferred Qualifications

  • Customer Service, Sales, and Marketing Experience
  • Bi-lingual in English and Spanish
  • Experience with In-Design,and client relations
  • Behavioral Coaching at the Y and YMCA Team Leader Certifications

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records

Click Here to Apply

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 1% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees