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Community Services and Development - Service Connector

Urban Services YMCA
Full time
Competency level: 
Reports to: 
Service Connector Coordinator
Salary range: 
$23.00 to $25.00 per hour

Careers with a Cause

The YMCA of San Francisco was named as one of the Bay Area's Best Places to Work by its employees as well as one of the Healthiest Employers.   Join our team and make a lasting impact every day in communities across San Francisco, San Mateo and Marin Counties.  Every day, our staff—of all ages and from diverse backgrounds and life experiences—are transforming lives through YMCA programs for youth development, healthy living, and social responsibility. When you work for the Y, you’ll be supported with training, mentoring and career development opportunities. Plus, we offer great benefits to help you grow stronger in spirit, mind and body, even as you’re helping others.

About the Job

The CSD - Service Connector will be responsible implementing effective outreach strategies to assist with outreach and promotion of Service Connector Program services, activities, and events. SC will be responsible for screening a potential client to ensure they meet program requirements and conducting an intake for light case management services to adults 18 and up. The desired candidates will promote and implement programs that focus on housing stability, financial stability, workforce and educational opportunities to all low-income residents of SF City/County. We are seeking qualified candidates that can provide integrated, culturally relevant case management services, who holistic approach when working with individuals. Candidates will have demonstrated ability to: work toward health equity; impact health outcomes; support healthy communities using culturally responsive services; and work toward policy and systems level change. 

Minimum Qualifications

  • Minimum 21 years old
  • BA in Social Services field
  • Ability to complete accurate and comprehensive paperwork, client documentation and reports in a timely and efficient manner
  • Experience assessing clients' strengths and service needs for relevant and timely services congruent with client's capacity
  • Experience conducting formal intakes and needs assessments, preparing client service plans and providing post-service evaluations
  • Knowledge of the San Francisco and Hope SF communities and the support service network
  • Experience working collaboratively in partnership with non-profits, public agencies, educational entities, parents and other stakeholders
  • Familiarity with resources and support services and systems within San Francisco
  • Excellent organizational and communication skills with demonstrated follow through on tasks; multi-project/multi-task orientation
  • Ability to facilitate and/or coordinate workshops and community events
  • Experience complying with confidentiality policies and procedures and mandated reporting laws
  • Conflict resolution and problem-solving skills
  • Must be able to work 8:30 am - 5 pm or 10:30 am - 7 pm 3 times a week Monday-Friday, with at least 1 late day per week.  Some weekends as needed
  • Demonstrated ability to work with people from a variety of different ethnic, socioeconomic, educational, religious, sexual and generational backgrounds
  • Strong written and verbal communication skills
  • Comfort with traveling in San Francisco
  • Fluency in Spanish/English or Cantonese/English preferred
  • Background check clearance and TB test required

To Apply

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. 

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees