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Clinical Case Manager

Urban Services YMCA
Competency level: 
Reports to: 
Clinical Director
Salary range: 

Careers with a Cause

The YMCA of San Francisco was named as one of the Bay Area's Best Places to Work by its employees as well as one of the Healthiest Employers.   Join our team and make a lasting impact every day in communities across San Francisco, San Mateo and Marin Counties.  Every day, our staff—of all ages and from diverse backgrounds and life experiences—are transforming lives through YMCA programs for youth development, healthy living, and social responsibility. When you work for the Y, you’ll be supported with training, mentoring and career development opportunities. Plus, we offer great benefits to help you grow stronger in spirit, mind and body, even as you’re helping others.

About Urban Services

If you value a fun and supportive work environment and want to be a part of supporting social justice and wellness in San Francisco communities than this job is for you. Urban Services of the YMCA of San Francisco is the social services branch of the Y that provides life-changing programs that build healthy families, successful communities and enhance the lives of children. Urban Services YMCA's vision is to provide limitless opportunities to Bay Area youth, families and communities. Founded in 1995, Urban Services YMCA is led by an experienced team of staff, volunteers and board members.  Urban Services YMCA partners with other agencies, non-profit organizations and companies in the Bay Area to offer over 12,000 youth, families and communities diverse and accessible programs. 

About the Job

Under the supervision of the Clinical Director and Associate Clinical Director, the Clinician is responsible for proactively supporting at risk youth and their families in increasing success and access to educational attainment, navigating the Juvenile Justice system, and addressing complex trauma through assessment, collaboration and treatment. Services will include mental health (individual and family therapy), case management, and outreach to youth struggling with chronic school truancy or probation involvement. Services will be primarily community based and will involve collaboration with multiple systems of care. Services will be provided in a manner that is consistent with the legal and ethical standards set by the professional field and the YMCA of San Francisco’s mission.  The Clinician will demonstrate empathic and solution-oriented strategies, linkages, and knowledge with the expectation that the incumbent will attend all agreed upon meetings and trainings and provide client services as delineated below.

Essential Functions

  1. Provide services which may include individual, group, or family therapy, case management, outreach, community referrals, coordination of care, crisis intervention, psycho- education, communication with other service providers, collaboration with multiple systems of care (i.e. school district, probation department), client advocacy, and parent education.
  2. Communicate effectively with clinical team and actively participate in individual and group clinical supervision (maintaining a necessary ratio of supervision to face to face client hours per BBS requirement).
  3. Inform mental health leadership team immediately of any client crises, possible reporting mandates, and challenging clinical issues.
  4. Maintain accurate, complete and confidential clinical charts in a timely manner.
  5. Provide appropriate referral resources to families.
  6. Represent the YMCA and Urban Services in the community and provided outreach when necessary in order to garner referrals for the Program. Effectively manage relationships within community members in order to benefit clients and further the work of the Program.
  7. Attend weekly staff meetings, provide weekly communication and attend meetings with key stakeholders and systems of care (i.e. IEP meetings, ERHMS Planning Meetings, CFT meetings).
  8. Conduct self in a manner consistent with th­­­e YMCA of San Francisco and Urban Services mental health programs policies and guidelines.
  9. Demonstrate a positive attitude and the “Character Counts” values of caring, respect, honesty, and responsibility in all your dealings with members, guests, volunteers, and fellow staff.
  10. Perform other duties as directed.

Minimum Qualifications

  • Experience working with diverse youth and families in clinical and school settings.
  • Willingness to provide community-based care.
  • Possess a clinical education background (MA/MS/MSW in counseling, social work, or psychology).
  • Possess a current professional registration or license: MFTI, ACSW, MFT, LCSW, PsyD, or PhD.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Knowledge of legal and ethical standards of practice, including child abuse reporting laws.
  • Possess sufficient clinical skills and insight necessary for affecting positive work with clients and their families.
  • Ability to drive highly preferred.
  • Spanish speaking applicants encouraged to apply. Additional compensation will be provided accordingly.

To Apply

All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records. 

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees