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Administrative Assistant - Case Management

Urban Services YMCA
Full time
Competency level: 
Reports to: 
Peer Partner Director
Salary range: 
$20.00 to $22.00 per hour
Start date: 
May 28, 2024

Careers with a Cause

Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.

About the Job

Under the supervision of the Peer Partner Director, all peer parent partner program staff are responsible for providing attentive and empathic services to our community members experiencing various hardships impacting their livelihoods. Daily work duties include: data collection and entry, data organization, correspondence, communicating with clients (primarily via phone/email) regarding updates and/or scheduling appointments, answering phones and messages, maintaining organization within the office space, light case management during office drop-in hours/via phone and distribution and preparing materials for events, clients, and staff.

Many of our clients are experiencing very difficult hardships, administrative assistant must assist with a trauma-informed and client-centered approach even if the majority of their duties are not directly with clients. Because this organization is providing services during a uniquely difficult time for the community, it is necessary to practice self-care and stress management.

Salary range: $20.00 to $22.00 per hour

Minimum Qualifications

  • 18+ years old
  • High school diploma or equivalent
  • Must be available Monday – Friday. Ability to work occasional weekends and evenings required.
  • 1+ year administrative experience in the social services field
  • Ability to prioritize, learn quickly, problem-solve, work in a fast-paced and busy environment, organization, and work well in a team.
  • Ability to work collaboratively with a multi-disciplinary team.
  • Knowledge of legal and ethical standards of practice, including child abuse reporting laws (will be trained upon being hired).
  • Good working knowledge of Office 365 including Word, Excel and Outlook.
  • YMCA approved CPR and First Aid Certification

Preferred Qualifications

  • 21+ years old
  • 2+ years admin experience in the social services field, case management experience
  • English fluency plus Spanish, Cantonese, Mandarin, Tagalog speaking





All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors.  Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records

Everything you need to know about us

We offer the following benefits:

  • Competitive compensation
  • Comprehensive health benefits - medical and dental plans for full time employees
  • Retirement benefits – 12% employer contribution after completion of eligibility requirements
  • Employee Assistance Program for all employees
  • Commuter Benefits via pre-tax payroll deductions
  • Flexible Spending Account – Medical and Dependent Care on a pre-tax basis  
  • Use of YMCA of San Francisco Fitness facilities
  • Paid time off benefits for part time and full time employees upon completion of eligibility requirements
  • Training and staff development for all employees