Membership Associate – Stonestown Y

POSITION SUMMARY

The Membership Associate is responsible for creating and nurturing a seamless and meaningful YMCA member experience from fist point of contact with the Y to daily engagement of current members. The candidate demonstrates the Y’s core values of caring, honesty, respect and responsibility and implements the Y’s Member Engagement Principles of welcome, connect, support and invite during all member and guest interactions. They connect YMCA members with available resources virtually or in the branch. The candidate is expected to maintain general knowledge of the facility, programs and activities of the Y and provides service and information to members while creating a safe environment for all.

MINIMUM QUALIFICATIONS

• 18 + years old
• High school diploma or equivalent
• Must be available weekday evenings, and weekends
• Schedule:
  • Monday, Wednesday, and Thursday from 3pm to 9:15pm
  • Saturday from 8:30am – 2:30pm
  • Sunday from 12:15pm – 5:15pm
• 6 months customer service experience
• Computer literacy and knowledge of Office 365
• Strong interpersonal and customer service/phone etiquette skills
• Current YMCA-approved CPR and First Aid certification

PREFERRED QUALIFICATIONS

• Experience with Salesforce
• Bilingual skills in Spanish, Cantonese, and/or Mandarin