Differential Response Liaison – WAFRC

Careers by Empowering Futures, Building Communities  

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues. 

Our Organizational Culture  

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals. 

Position Summary 

Under the supervision of the Family Resource Center (FRC) Director, the Differential Response Liaison (DRL) is responsible for ensuring that clients of the Family Resource Center receive comprehensive case management services both within the FRC and in the community as necessary. This position focuses on delivering services to families, requiring the DRL to engage with families at risk of abuse, neglect, or out-of-home placement, and to provide information about available community resources that can support their needs. 

Job Responsibilities 

Client Support & Services 

• Conduct intake and screening, provide relevant information, materials, or referrals, and open cases as necessary. 

• Provide direct services in partnership with CPS to families referred through Path 2. 

• Engage with clients regularly to assess their needs, provide support, and tailor services to meet individual family goals. 

• Offer guidance on accessing community resources. 

Collaboration & Coordination 

• Assist with transferring cases to FRC staff or other community-based organizations (CBOs). 

• Work closely with schools, law enforcement, and other community agencies to ensure clients receive comprehensive services. 

• Attend Red Team meetings and collaborate with CPS. 

Data Management & Documentation 

• Input and maintain accurate client data, ensuring documentation is timely and meets program requirements. 

• Monitor client progress and report on outcomes. 

Confidentiality & Compliance 

• Adhere to all confidentiality procedures in accordance with organizational policies. 

Professional Development & Evaluation 

• Participate in ongoing professional development and training to stay current on best practices and program updates. 

• Contribute to the evaluation of program effectiveness and continuous improvement efforts. 

Qualifications 

• 21+ years old 

• AA degree or equivalent experience 

• 2+ years in case management 

• Availability to work weekdays, evenings, and occasional weekends 

• Experience working with diverse populations and community-based agencies (HSA, DCYF) 

• Experience with client interviewing, assessment, and service plan development 

• Strong organizational and communication skills, and problem-solving skills 

• Proficient with computers and Office 365 and documentation 

• Professional demeanor with a positive attitude 

• Bilingual skills in English and Spanish 

• Access to reliable transportation 

Preferred Qualifications 

• Bachelor’s Degree in a related field or equivalent 

• Knowledge of Trauma-Informed Care and Conflict Resolution 

• Familiarity with the Western Addition community 

Work Environment & Physical Demands 

The Differential Response Liaison (DRL) works primarily in a community-based environment, interacting with families and community organizations. This position requires frequent travel within the designated service area, with some time spent in office settings and at community events. The DRL will work closely with other social service professionals, maintaining a collaborative approach to client care. Interaction with diverse populations is common, requiring strong interpersonal skills and sensitivity to varied backgrounds and needs. 

The Differential Response Liaison (DRL) must be able to handle the physical demands of working in both office and community settings. This includes sitting for extended periods, standing, and walking for meetings or outreach activities. The role may require the ability to lift and carry materials up to 50 pounds, as well as the stamina to travel between sites within the service area. Additionally, the DRL may be required to work some evenings or weekends to accommodate client needs. 

Disclaimers 

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. 

• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. 

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. 

• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. 

Salary Description 

The Differential Response Liaison position offers a compensation range of $24.00 – $25.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.        

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