Bilingual Diversion Clinical Case Manager – Mental Health Services

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

Under the supervision of the Director of Clinical Services and the Associate Director of Community Services, the Bilingual Clinical Case Manager provides direct case management and therapeutic services in accordance with professional, legal, and ethical standards, as well as the mission and values of the YMCA of San Francisco. This role uses a client-centered and solution-focused approach to support youth involved in the juvenile justice system and their families. The primary goal is to help prevent further system involvement for first-time offender youth by promoting emotional well-being, improving life functioning, and supporting future planning. The position requires active participation in meetings and trainings and consistent delivery of high-quality client services. 

Work schedule: Monday 9:00 a.m.–1:00 p.m. (flexible); Tuesday 9:00 a.m.–5:30 p.m. (flexible); Wednesday 10:30 a.m.–7:00 p.m.

Job Responsibilities

• Deliver case management and therapeutic services for clients in the San Mateo Police Department’s Diversion Program, including counseling, crisis intervention, skills coaching, and care coordination in community and home settings.
• Work with schools, law enforcement, and community organizations to coordinate treatment and support for youth and families.
• Engage in individual and group supervision per BBS requirements (as applicable) and maintain clear, timely communication with team members and leadership.
• Complete accurate, HIPAA-compliant documentation and reports within required timelines. Meet weekly service and documentation standards for the program.
• Adhere to mandated reporting laws and ensure compliance with YMCA safety, confidentiality, and risk management policies.
• Complete all required safety and compliance trainings, attend meetings, and participate in professional development activities.

Qualifications

• Bilingual proficiency in Spanish and English.
• Associate’s degree (AA) in social work, sociology, counseling, or psychology, with at least 4 years of experience in a clinical/mental health setting OR;
• Bachelor’s degree in social work, sociology, counseling, or psychology, with at least 6 months of experience in a clinical/mental health setting OR;
• Master’s degree (MA/MS/MSW) in counseling, social work, sociology, or psychology

• Knowledge of legal and ethical standards of practice, including child abuse reporting requirements.
• Clinical skills for assessing youth emotional/behavioral needs, conducting referrals, and building positive relationships with youth and families.
• TB Test clearance within last 2 years (required for work on school district sites). 
• Ability to travel between multiple work sites within a single day as required

Preferred Qualifications

• Motivational interviewing experience
• Experience working with system-involved youth, trauma-informed systems, and case management.

Work Environment & Physical Demands

This position involves both office-based and community-based work. This role requires travel between sites and occasional home visits.

• Ability to sit for extended periods (up to 1 hour or more) and work at a computer.
• Ability to carry a bag with a laptop and supplies (approximately 5–10 lbs.) between work locations.
• Regular interaction with youth and families in varied environments, including schools, homes, and community settings.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The part-time Bilingual Diversion Clinical Case Manager position offers a compensation range of $29 to $31.50 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.  

#4306