Associate Membership Director – Marin Y

Careers by Empowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and
communities. As a global movement and the nation’s leading nonprofit organization
dedicated to strengthening communities through youth development, healthy living, and
social responsibility, the YMCA of Greater San Francisco offers more than just a job—we
offer a career with a future and the opportunity to make a lasting difference in your
community. At the Y, you can uncover your passion and build a lifelong career addressing
some of the nation’s most pressing social issues.

Our Organizational Culture
At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim
to building strong communities where you can Be, Belong and Become. With Truth &
Courage, we strive to understand and act on individual and societal truths. We ensure a
safe and inclusive environment with Authenticity & Accessibility, allowing everyone to
participate according to their needs. Our approach is Dependable & Creative, as we
respond to community needs through strong partnerships. Above all, we embody Dignity &
Empathy, treating everyone with respect and compassion, and recognizing the inherent
dignity in all individuals.

Position Summary
Under the guidance of the Membership Director, the Associate Membership
Director supervises team members and provides operational support within the Membership
Department. This role manages daily operations, supports team performance, and helps
implement strategic plans. Responsibilities include supervising and supporting the Y Kids
program, supervising and supporting front desk staff, engaging with members at the front
desk and on the Wellness floor, providing tours, and supporting membership sales while
ensuring a safe, welcoming environment for all.

Schedule: Sun-Thurs 9am-5pm

Job Responsibilities
Member Services Leadership

• Provide high-level support to the Membership Director by independently
  addressing complex or escalated member concerns, ensuring timely and effective
  resolution
• Maintain comprehensive knowledge of all membership and front desk functions
  and ensure consistent service standards
• Serve as a secondary supervisor for the membership team, offering coaching,
  performance guidance, and support in daily operation.
• Provide front desk support as needed, modeling strong relationship-building,
  service excellence, and team collaboration.
• Partner with the Membership Director to monitor, analyze, and help achieve
  department KPIs and membership goals.
• Assist with operational planning, process improvement, and team development
  initiatives

Y Kids Program Management

• Oversee the daily operations of the Y Kids program, including staff scheduling,
  timecard accuracy, workflow coordination, and program execution.
• Ensure a safe, welcoming, and developmentally appropriate environment by
  maintaining cleanliness, safety standards, and positive relationships with children,
  caregivers, and members.
• Review and analyze attendance trends and other program data to make informed, 
  recommendations regarding staffing, program design, and operational
  improvements.
• Communicate effectively and professionally with program staff to support smooth
  program operations.
• Ensure all Ykids staff complete required training and provide equitable care for all
  children.
• Collaborate with the Membership Director on the development, planning, and
  implementation of new youth programs that engage families and strengthen the
  branch community

General Responsibilities

• Participate actively in site, department, branch, and association-wide events
• Demonstrate openness to feedback, applying constructive guidance to improve
  performance and service quality.
• Complete all required training and Y-USA e-Learning prior to the first scheduled shift.
• Attend and/or lead team meetings, trainings, and program development sessions as required

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent
• Availability to work weekends and flexible hours to support program operations
  (schedule includes at least one weekend day per week).
• Minimum of 2 years of experience working directly with youth.
• Minimum of 2 years of supervisory experience.
• Strong organizational, interpersonal, and written and verbal communication skills.
• Proficiency with Outlook, Excel, and Word.
• YMCA-approved CPR/First Aid certification (required within 90 days of hire)

Preferred Qualifications

• Bachelor’s degree or equivalent professional and community experience.
• Bilingual skills in Spanish

Work Environment & Physical Demands
The Associate Membership Director works in a dynamic, member-focused environment that
requires frequent movement throughout the branch, including the lobby, Wellness floor,
offices, and Y Kids program areas. The role involves regular interaction with members,
children, caregivers, and staff in active, and sometimes noisy, settings. Work may occur
both indoors and occasionally outdoors during programs or events. Evening and weekend
hours are required to support operational needs and provide consistent leadership coverage

• Move around the facility frequently, including walking, standing, and engaging with
  members and staff for extended periods.
• Lift, bend, and carry items such as program supplies, cleaning materials, or
  equipment up to approximately 25–40 pounds on occasion.
• Assist in maintaining safe program spaces, including setting up or resetting rooms,
  moving lightweight furniture, or ensuring equipment is properly stored.
• Interact with children at various physical levels, including kneeling, sitting on the
  floor, or standing for supervision and engagement in Y Kids.
• Use a computer and related technology for scheduling, communication, reporting,
  and administrative tasks.
• Communicate clearly in person, over the phone, and via email to support safe and
  effective membership and youth program operations

Disclaimers

• Must successfully complete a background screening, including criminal and employment
  verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable
  accommodation. The YMCA of Greater San Francisco promotes an equal employment
  opportunity workplace, which includes reasonable accommodation for otherwise qualified
  disabled applicants and employees. Please contact your manager if you have any
  questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform
  other duties as assigned by management. Job descriptions and duties may be modified
  by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the
  San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified
  applicants with arrest and conviction records for employment.

Salary Description
The Associate Membership Director position offers a compensation range of $71,300 to
$74,000 per year. This rate is based on salary benchmarking for similar roles and is aligned
with grant fund approvals and requirements for the position.