Summer Family Camp Frequent Questions:
We require that each cabin reservation be only for one household. We anticipate that you will be able to spend time around campfires and other outdoor activities together with other families, but that will be dependent on the San Mateo guidelines for COVID-19.
Yes, during Summer Family Camp we will be providing 3 meals a day, beginning at dinner on your check-in day to breakfast on your check-out day. These meals will likely be at the main dining hall with staggered meal times to accommodate county restrictions. More information will be available as we get closer to the date.
We are planning to open most of our regular program activity sites this summer. This will include archery, zip line, climbing tower, swimming pool, and guided hikes. When you arrive, you will be able to sign up for time slots for these activities to do as a family. Depending on current COVID restrictions, you may be able to sign up with other families.
Because of the uncertainty of COVID, we are offering full refunds up to 30 days prior to your arrival day. After that a partial refund is available prior to your arrival day. No refunds will be available on or after your arrival day.
We are currently working out the bugs of our new registration system and we know this can be frustrating. If you would like us to handle the registration for you, email us at firstname.lastname@example.org and let us know which cabin and dates you are interested in. We can then book it for you.
We have also created a step-by-step guide with screenshots that you can follow to register for the cabin you want. View that here.
I have a group of many families who are interested in booking the same area, but there isn't anything available together. Is something available for us?
We have cabins that are available for organization or groups of families who want to be together. Email us at email@example.com and let us know how many families and what dates.
While in any area with another household, we will continue to require a face covering and social distancing of at least 6 feet. We will be restricting the number of households allowed in common areas to allow for adequate social distancing.
Yes, until we receive other guidance, anyone with a vaccine will still need to follow the same guidelines as everyone else.
I cannot afford the prices of these cabins or I know of another family who wants to come but can't afford it. Is there any assistance available?
We strongly believe that the outdoors, and more specifically Camp Jones Gulch, should be available to all families. We offer financial assistance for all of our programs and are able to provide assistance to families depending on their household income and size. To find out more and to apply go here.
Email us at firstname.lastname@example.org with your questions. You can also call us Monday-Friday from 10-4 or leave us a voicemail at any time: 650-747-1200